Refund PolicyMay 11, 2022 2022-05-18 10:37
For all refund issues pertaining to orders made via GalaxyTreats.com we encourage you to contact us via email at [email protected]
We do not handle refunds for purchases made at independent retail locations. If you purchased a Galaxy Treats product at a retail location, or through a website other than GalaxyTreats.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If you purchased from www.GalaxyTreats.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 10 days of delivery. Refunds are not guaranteed and no returns will be given if you have not contacted us within 10 days of your purchase being delivered. You will need to send back the unused portion of your product before being issued a refund or exchange. A restocking fee may apply.
We stand behind the quality of our products but the effectiveness of a product will not be considered a valid refund, as cannabinoids affect everyone differently.
If a product arrives damaged and unusable you must notify us the day of product arrival via email at [email protected] Please include Order Number as well as a picture of the current state of the damaged product.
With a valid exchange for broken or damaged products, return shipping we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.